refund policy

What's covered

• Your first unknown+ purchase, if you request within 7 days of the charge.
• Refunds are issued in full to your original payment method.

What's not covered

• Requests made after 7 days from the charge date.
• Renewal charges after the first period — you can cancel anytime to stop future renewals, but past renewal charges aren't auto-refunded. Cancel before a renewal to avoid it.
• Accounts terminated for abuse or violating our terms.

How to request a refund

Email us within 7 days at support@unknown.chat from (or mentioning) the email or account used for the purchase. Tell us you'd like a refund — that's it.

Processing time

Once approved, refunds are processed within 5–10 business days. The exact time it takes to appear depends on your bank or card provider.

Cancelling

You can cancel unknown+ at any time. After cancelling, you keep access until the end of your current billing period, and you won't be charged again.